Urgent Canvas User Alert

By Helice Agria |

Issue Affecting Canvas

As you may be aware Maricopa’s authentication system to Canvas was disrupted yesterday, which meant that neither students nor faculty could log in to Canvas. First, thank you for your tremendous patience as the district Canvas support team worked to resolve the issues. We know that it must have been a frustrating and confusing time for our students, faculty, and staff.

All login issues have been resolved, so students and faculty should now have complete access to their Spring 2015 courses. If you or your students are still experiencing issues accessing Canvas or current Canvas courses, please contact help support:

Student Support:
MCC HelpCenter at (480) 461-7217

Faculty Support:
MCC Center for Teaching & Learning at (480) 461-7331

Accessing Older SIS & Manual Courses

At this time, users may not have access to:

  • SIS courses prior to Spring 2013,
  • developmental shells,
  • practice courses
  • training courses or
  • non-academic “courses”.

The MCC Center for Teaching & Learning will have to manually enroll faculty and staff into these courses. To assist us in this endeavor, please follow these steps:

  1. Login with your MEID/Password to the Canvas beta environment, https://maricopa.beta.instructure.com  before February 9th. NOTE:  The link provided is for the BETA environment.  You cannot teach from these courses.
  2. Take a screenshot or type a detailed list (include entire name) of your developmental, practice, training or non-academic courses. If you want access to older SIS courses (prior to Spring 2013), please include them in the list as well. 
  3. Email your course list with your MEID to the CTL at ctl@mesacc.edu.

Because this will be a manual and time consuming process, we respectfully ask that you only send us the name of courses that you must have access to at this time. These would be courses that you still use on a day-to-day basis or are required to support programs.

The deadline of 2/9 is important because on that date beta will reset (you will lose access to the list of those courses as well making it difficult for us to reconnect you). If we determine there is a better strategy for the restoration of manual enrollments, we will let you know.

Again, thank you for your patience.  We do recognize this is terrible timing and inconvenient, but we are asking for your support as we try to resolve this issue calmly and quickly.

Questions? Concerns?

Contact the Center for Teaching & Learning at ctl@mesacc.edu or (480) 461-7331.