1.4: Policies & Support

Criterion Overview

A successful online course not only provides high-quality instruction but also connects learners with the institutional resources available to support their academic success and well-being. Students should have easy access to important campus policies, academic support services, and technology assistance throughout the course.

While many institutional policies are included within the official syllabus, students often need additional guidance on where to find help when challenges arise. Providing direct links to campus resources within the course makes it easier for learners to access support when they need it rather than requiring them to search multiple college websites.

Embedding student support resources throughout the course reinforces that seeking assistance is a normal part of the learning process. When students know where to find help—and instructors actively encourage them to use available services—they are more likely to persist, overcome obstacles, and successfully complete the course.

Why It Matters

Online learners often face challenges that extend beyond course content. Questions related to technology, tutoring, accessibility, library research, academic integrity, advising, or personal well-being can significantly affect a student's ability to succeed. Providing clear access to institutional policies and student support services reduces barriers to learning while promoting student confidence, independence, and self-advocacy.

Students are more likely to use support services when instructors intentionally introduce them rather than simply placing links in the syllabus. Highlighting available resources early in the course—and reinforcing them throughout the semester—helps students recognize that these services are intended to support their success, not just address problems.

Institutional policies also establish a shared understanding of student rights, responsibilities, and available support. Making these resources easy to find promotes transparency, encourages responsible decision-making, and helps students navigate the college experience with confidence.

What This Looks Like

The course provides direct access to institutional policies and student support resources in locations where students are most likely to need them.

A well-designed course typically includes:

• Academic Integrity policies.
• Student Code of Conduct.
• Disability Resources and Services (DRS).
• Library Services.
• Tutoring Services.
• Writing Center.
• Academic Advising.
• Counseling Services.
• Technology Help Desk.
• Canvas Support.
• Computer labs or technology checkout information (when applicable).
• Student success resources.
• Emergency or basic needs resources (when available).

Resources are easy to locate, organized in a student-friendly manner, and reinforced throughout the semester at appropriate points in the course.

Design Tips

Ask yourself: If a student encountered an academic, technical, accessibility, or personal challenge today, could they quickly find the support they need without contacting me first?

✔ Organize student support resources in one easy-to-find location within the course.

✔ Use descriptive titles such as Student Resources, Need Help?, or Campus Support Services rather than generic link lists.

✔ Introduce important support services during the first week instead of assuming students will locate them independently.

✔ Embed relevant support resources near assignments where students are most likely to benefit from additional assistance.

✔ Verify that all links remain current and direct students to the appropriate campus office or service.

✔ Encourage students to seek assistance early by reminding them that support services are available throughout the semester.

✔ Include both academic and non-academic resources to support the whole student.

✔ Review institutional policies and resource links before each semester to ensure they remain accurate and current.